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Mattress 101
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Poor customer service

  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Cons:
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Posted by Vladimir from Poolesville, MD on August 23, 2021

We will never use this store to buy furniture again. We ordered furniture in the Rockville store and waited for 6 months until it was delivered, but it was delivered with missing parts. Now it is 10 months from ordering, but there is no progress in delivery of missing parts. The customer service is not working to help. They don't keep promises.


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